The protection of personal information is important to Surf Life Saving Australia (SLSA). SLSA is committed to respecting the right to privacy and the protection of personal information.
This document sets out:
- What personal and sensitive information SLSA collects;
- How SLSA collects personal and sensitive information;
- How SLSA uses or discloses personal and sensitive information
- How individuals can access or seek correction of information held by SLSA ; and
- Who to contact regarding privacy issues and complaints
This Policy provides for the way in which Surf Life Saving Australia Ltd, its affiliated State Centres, Branches and Clubs (SLSA Affiliates) may collect, use, store and disclose information. Third party commercial entities and subsidiaries, whether owned or acting on behalf of SLSA or an affiliate or not, may be subject to the same privacy laws and may be governed by their own privacy policies. SLSA will always do its utmost to ensure that personal information is respected and protected.
What personal and sensitive information does SLSA collect?
Generally, personal information is information or an opinion (including information or an opinion forming part of a database) from which it is possible to determine someone’s identity.
The information collected by a SLSA about a particular person will vary depending on the circumstances of collection. It may include, but is not limited to, a person’s contact details (name, email and/or postal address, phone number), date of birth, gender, credit card details, driver licence number, passport number, insurance details, employment history, qualifications or communication history with SLSA.
Sensitive information is a type of personal information that also includes information or an opinion about:
- racial or ethnic origin;
- political opinions;
- membership of a political association, professional or trade association or trade union;
- religious beliefs or affiliations or philosophical beliefs;
- sexual preferences or practices;
- criminal record; or
- health, genetic information or disability.
If it is reasonably necessary in the circumstances, SLSA may also collect sensitive information such as a person’s medical history, nationality, their ethnic background or disabilities.
How does SLSA collect personal and sensitive information?
Information may be collected when you:
- become a member of a surf life saving club, association or other body which is a member or affiliated with SLSA;
- subscribe to any publication of SLSA or an SLSA Affiliate, including electronic publications;
- provide details to SLSA or an SLSA Affiliate in an application form, consent form, survey, feedback form or incident report;
- enter personal information into, or agree to having your personal information entered into, one of SLSA’s online systems such as ‘Surf Guard’ or another SLSA online system;
- access the SLSA website;
- contact SLSA via email, telephone or mail or engage with SLSA via social media;
- participate in any program, activity, competition or event run by SLSA or an SLSA Affiliate;
- purchase tickets to a surf life saving or sporting event from SLSA or an authorised agent;
- purchase merchandise, products or services from SLSA or an authorised agent or licensee;
- are elected or appointed to the Board or a committee of SLSA or an SLSA Affiliate;
- apply for employment or a volunteer position with SLSA or an SLSA Affiliate; or
- where SLSA is required to do so by law (for education, VET training, child protection, Work health and safety laws, AVETMISS, charitable collections, Good Samaritan, Medical Treatment or other legislation in Australia).
Depending on the circumstances, some types of information will be required and others might be optional. If you do not provide some or all of the information requested, this may affect SLSA’s ability to communicate with you or provide the requested products or services.
By not providing requested information, you may jeopardise your ability to participate in programs or competitions or apply for employment or volunteer positions with SLSA or an SLSA Affiliate. If it is impracticable for SLSA to deal with you as a result of you not providing the requested information or consents, SLSA may refuse to do so.
Collection from third parties
SLSA or an SLSA Affiliate may collect personal information regarding a child from the parent or other responsible person associated with that child.
In some circumstances, SLSA collects information from SLSA Affiliates or other third parties.
Examples of such third parties could include, without limitation, the Australian Institute of Sport, the Australian Olympic Committee, non-affiliated surf life saving organisations or government and law enforcement bodies.
Information storage and protection
SLSA stores information in different ways, including in paper and electronic form. Much of the information we collect from and about our members is added to our ‘Surfguard’ database which is hosted by a third party data storage provider. When your information is entered into the Surfguard database, the information may be combined or linked with other information held about you.
Security of personal information is important to SLSA. SLSA has taken steps to protect the information we hold from misuse, loss, unauthorised access, modification or disclosure. Some of the security measures SLSA uses includes strict confidentiality requirements of our employees, volunteers, SLSA Affiliates and service providers, as well as security measures for system access, and security measures for our website such as firewalls and system encryption.
How does SLSA use and disclose personal and sensitive information?
- verify your identity;
- complete background checks;
- research, develop, run, administer and market competitions, programs, activities and other events relating to a variety of surf life saving sports and activities including but not limited to ‘Nippers’, ‘Rescue and Resuscitation’ events, Ironman and Ironwoman competitions, emergency management information, membership management, education offerings and organisation, social events, police or other legal agencies for the purposes of medical treatment amongst others;
- research, develop and market products, services, merchandise and special offers made available by us and third parties;
- respond to emergency situations involving or requiring medical treatment;
- administer, manage and provide you with access to sls.com.au , ‘Surfguard’ database, self service portal and other IT based applications; and
- keep you informed of news and information relating to various surf life saving events, activities and opportunities via various mediums.
SLSA may use health information to ensure that programs we operate are run safely and in accordance with any special health needs participants may require. Health information may also be kept for insurance purposes. In addition, we may use de-identified health information and other sensitive information to carry out research, to prepare submissions to government or other regulatory bodies, or to plan events and activities.
SLSA may disclose your personal information to a range of organisations which include, but are not limited to:
- SLSA Affiliates and other organisations involved in surf life saving and emergency management;
- companies we engage to carry out functions and activities on SLSA’s behalf, including direct marketing;
- our professional advisers, including our accountants, auditors and lawyers;
- our insurers;
- SLS companies, subsidiaries and affiliates;
- relevant sporting bodies such as the Australian Sports Commission, the Australian Sports Anti-Doping Authority, the Australian Olympic Committee, the Australian Paralympic Committee, the Australian Commonwealth Games Association, Australian Institute of Sport, Australian Sports Anti-Doping Authority, various National Sporting bodies, and Federal and State Departments of sport amongst others; and in other circumstances permitted by law.
In some circumstances, personal information may also be disclosed outside of Australia. In such circumstances, SLSA will use its best endeavours to ensure such parties are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are suitably similar to the Australian Privacy Principles.
SLS will assume consent to use non-sensitive personal information to provide to you better services and marketing purposes (including disclosure of such information to service providers).
Every person whose data is collected by SLSA has the option to refuse e-mail, SMS or posted offers. You may do this by updating the direct marketing settings in your user portal/Life Saving Online in SurfGuard, or via the opt-out procedures included in any communication from us (information relating to the option to unsubscribe from those communications may be retained).
If you are still not satisfied at the communication you are receiving, you can also write to SLSA’s Privacy Officer via the contact details set out below.
In addition, SLSA may also disclose personal information:
- with your express or implied consent;
- when required or authorised by law;
to an enforcement body when reasonably necessary; or
to lessen or prevent a threat to an individual or public health or safety.
When users visit the SLSA website, our systems may record certain information about their use of the site, including the web pages visited and the time and date of their visit. SLSA uses this information to help analyse and improve the performance of the SLSA website.
Websites linked to the SLSA website are not subject to SLSA’s privacy standards, policies or procedures. SLSA does not take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third party website.
Accessing and seeking correction of information held by SLSA
SLSA will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
SLSA also relies on Affiliates and volunteers to enter data and make their best endeavours to ensure data is accurately recorded.
We encourage all users to regularly review and update their personal information on the Surfguard database and via the “members portal” link.
Individuals may also request access to their personal information held by us by making a request via the contact details set out below. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will see that it is corrected.
Resolving privacy issues and complaints
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the SLSA Privacy Officer at this address:
Locked Bag 1010 Rosebery, NSW 2018
Phone: +61(0)2 9215 8000.
We will respond to your complaint within 30 days and try to resolve it within 90 days. If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you can contact the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website http://www.oaic.gov.au/to lodge a complaint.
For further information on SLSA’s management of personal information, please contact SLSA.