The protection of personal information is important to Surf Life Saving Australia (SLSA). SLSA is committed to respecting the right to privacy and the protection of personal information.
This document sets out:
This Policy provides for the way in which Surf Life Saving Australia Ltd, its affiliated State Centres, Branches and Clubs (SLSA Affiliates) may collect, use, store and disclose information. Third party commercial entities and subsidiaries, whether owned or acting on behalf of SLSA or an affiliate or not, may be subject to the same privacy laws and may be governed by their own privacy policies. SLSA will always do its utmost to ensure that personal information is respected and protected.
Generally, personal information is information or an opinion (including information or an opinion forming part of a database) from which it is possible to determine someone’s identity.
The information collected by a SLSA about a particular person will vary depending on the circumstances of collection. It may include, but is not limited to, a person’s contact details (name, email and/or postal address, phone number), date of birth, gender, credit card details, driver licence number, passport number, insurance details, employment history, qualifications or communication history with SLSA.
Sensitive information is a type of personal information that also includes information or an opinion about:
If it is reasonably necessary in the circumstances, SLSA may also collect sensitive information such as a person’s medical history, nationality, their ethnic background or disabilities.
Information may be collected when you:
Depending on the circumstances, some types of information will be required and others might be optional. If you do not provide some or all of the information requested, this may affect SLSA’s ability to communicate with you or provide the requested products or services.
By not providing requested information, you may jeopardise your ability to participate in programs or competitions or apply for employment or volunteer positions with SLSA or an SLSA Affiliate. If it is impracticable for SLSA to deal with you as a result of you not providing the requested information or consents, SLSA may refuse to do so.
SLSA or an SLSA Affiliate may collect personal information regarding a child from the parent or other responsible person associated with that child.
In some circumstances, SLSA collects information from SLSA Affiliates or other third parties.
Examples of such third parties could include, without limitation, the Australian Institute of Sport, the Australian Olympic Committee, non-affiliated surf life saving organisations or government and law enforcement bodies.
SLSA stores information in different ways, including in paper and electronic form. Much of the information we collect from and about our members is added to our ‘Surfguard’ database which is hosted by a third party data storage provider. When your information is entered into the Surfguard database, the information may be combined or linked with other information held about you.
Security of personal information is important to SLSA. SLSA has taken steps to protect the information we hold from misuse, loss, unauthorised access, modification or disclosure. Some of the security measures SLSA uses includes strict confidentiality requirements of our employees, volunteers, SLSA Affiliates and service providers, as well as security measures for system access, and security measures for our website such as firewalls and system encryption.
SLSA is required to comply with the Federal Government Notifiable Data Breaches Scheme (NDBS). When SLSA has had a data breach that could result in serious harm, SLSA will notify the individual(s) that is/are affected. SLSA when notifying the individuals(s) and Australian Information Commissioner, will also outline what steps will be undertaken in response to the breach. A review of the breach will be undertaken, and action(s) implemented to prevent a future breach.
SLSA may use health information to ensure that programs we operate are run safely and in accordance with any special health needs participants may require. Health information may also be kept for insurance purposes. In addition, we may use de-identified health information and other sensitive information to carry out research, to prepare submissions to government or other regulatory bodies, or to plan events and activities.
SLSA may disclose your personal information to a range of organisations which include, but are not limited to:
In some circumstances, personal information may also be disclosed outside of Australia. In such circumstances, SLSA will use its best endeavours to ensure such parties are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are suitably similar to the Australian Privacy Principles.
Any disclosure will be on such terms and conditions as SLSA determines taking into account the circumstances of the disclosure but always with the best interests of the parties whose personal information is being disclosed.
SLS will assume consent to use non-sensitive personal information to provide to you better services and marketing purposes (including disclosure of such information to service providers).
Every person whose data is collected by SLSA has the option to refuse e-mail, SMS or posted offers. You may do this by updating the direct marketing settings in your user portal/Life Saving Online in SurfGuard, or via the opt-out procedures included in any communication from us (information relating to the option to unsubscribe from those communications may be retained).
If you are still not satisfied at the communication you are receiving, you can also write to SLSA’s Privacy Officer via the contact details set out below.
When users visit the SLSA website, our systems may record certain information about their use of the site, including the web pages visited and the time and date of their visit. SLSA uses this information to help analyse and improve the performance of the SLSA website.
Websites linked to the SLSA website are not subject to SLSA’s privacy standards, policies or procedures. SLSA does not take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third party website.
SLSA will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
SLSA also relies on Affiliates and volunteers to enter data and make their best endeavours to ensure data is accurately recorded.
We encourage all users to regularly review and update their personal information on the Surfguard database and via the “members portal” link.
Individuals may also request access to their personal information held by us by making a request via the contact details set out below. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will see that it is corrected.
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the SLSA Privacy Officer at this address:
Surf Life Saving Australia
Email: [email protected]
Ph: 02 9215 8000
Level 1, 1 Notts Ave
Bondi Beach NSW 2026
PO Box 7773
Bondi Beach NSW 2026
We will respond to your complaint within 30 days and try to resolve it within 90 days. If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you can contact the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website http://www.oaic.gov.au/ to lodge a complaint.
For further information on SLSA’s management of personal information, please contact SLSA
The new privacy laws require organisations to notify individuals at the time that the information is collected. Below is a declaration that can be used by States/Clubs at the point of data collection (as a suggestion) in order to comply with the new requirements:
“Privacy: I understand that the information I have provided in this form is necessary for the proper management of this activity and for the administration of Surf Life Saving related activities in Australia.
I acknowledge that if I do not wish to receive promotional material from SLS sponsors and third parties I may advise in writing or via the opt-out process provided in the relevant communication.
Privacy complaints should be directed to the Organising entity, Club, Branch or State in the first instance or to [email protected]”